Privacy Policy

MEX Global Markets Pte Ltd (the “Company” and “MEX”) needs to collect personal data (defined below) from our clients and prospective clients in order to provide them with our products, services and any relevant information. Personal data refers to data, whether true or not, about an individual who can be identified either: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
Your privacy is very important to us and we make it our priority to safeguard and secure any and all personal data and other confidential information relating to individuals.
This Privacy Policy will go through what measures MEX takes to collect, use and manage the personal data we receive from you or a third party in relation to the products and services we provide. This Privacy Policy also outlines your rights relating to the processing of your personal data. Our Privacy Policy is reviewed and updated regularly in order to be compliant with applicable data protection laws such as the Personal Data Protection Act 2012 and its subsidiary legislation (“PDPA”) and other applicable laws and regulations.

This Privacy Policy applies to personal data collected by MEX, including data collected via MEX’s website at https://www.mexglobalmarkets.com and all related domains and sub-domains (“Website”).

MEX respects the privacy of any users who access its Website, and therefore is committed to taking all reasonable steps to safeguard the privacy and confidential information of all clients and visitors of our Website, in accordance with the applicable data protection laws and regulations.
To ensure this, we have trained our staff on the importance of protecting and respecting your personal data and privacy. We have also appointed a Data Protection Officer to ensure that our Company manages and processes your personal data in compliance with the applicable data protection laws and regulations and in accordance with this Privacy Policy.
The personal data you provide us with when registering yourself as a user of the Company’s Website or of its services is classified as registered information, which is protected in several different ways. You can access your registered information after logging in to My MEX.
It is your responsibility to make sure that your password is only known to you and not disclosed to anyone else. Your registered information is securely stored with us, and only authorized staff have access to this information. Please also note that transfer of information via the internet is not always entirely secure, but we have taken reasonable precautions to assure that your personal data is being protected.

As part of our application process and in order to open any type of account with us, you must first complete and submit an application form with all the required information. By completing this application form, you are requested to disclose personal data in order to enable the Company to assess your application and comply with the relevant laws (including their regulations, notices and guidelines). The information you provide may also be used by the Company to inform you regarding its services.

The information that we may collect from you includes the following:

• Full name
• Residential address
• Contact details (e.g. telephone number, email address, etc.)
• Date of birth, place of birth, gender, citizenship
• Information about your income and wealth, including details about your source of funds, assets and liabilities, bank account information, trading statements, financial statements
• Trading account balances, trading activity, your inquiries and our responses
• Profession and employment details
• Authentication data (e.g. signature)
• Location data
• Trading performance, knowledge and experience
• Verification information, which includes information necessary to verify your identity such as a passport or driver’s license (examples also include background information we receive about you from public records or from other entities not affiliated with us). Furthermore, we may collect other identifiable information, such as identification numbers and/or passport/tax registration numbers
• Any other information customarily used to identify you and about your trading experience which is relevant to us providing our services to you.

We obtain this information in a number of ways through your use of our services, including through any of our websites, apps, and the account opening applications, our demo account forms or customer service communications. We may also collect this information about you from third parties such as your payment providers and through publicly available sources. We also keep records of your trading behaviour, including records regarding the following:

• Products you trade with us and their performance
• Historical data about the trades and investments you have made, including the amount invested
• Your preference for certain types of products and services

We may collect and process your personal data on the following bases and for the following purposes:

We process personal data so as to safeguard the legitimate interests pursued by us or by a third party to the extent permitted by law. A legitimate interest covers any lawful interests of MEX or other persons (including other organisations), including when we have a business or commercial reason to use your information and such interests outweigh any adverse effect to the individual(s) whose personal data is concerned. Examples of such processing activities include the following:

• Initiating legal claims and preparing our defence in litigation procedures
• Risk management
• Measures to manage business and for further developing products and services
• Measures to ensure IT and system security, preventing potential crime, asset security, admittance controls and anti-trespassing measures

Our collection, processing, storage, use and disclosure of your personal data is based on your consent (other than for the reasons described or implied in this policy when your consent is not required). You may revoke consent at any time; however, any processing of personal data prior to the receipt of your revocation will not be affected.

Once you successfully open a trading account with us, or subscribe to an update, we will need to use your personal data to perform our services and comply with our obligations to you. We also seek to ensure that we are providing the best products and services, so we may periodically review your needs based on our assessment of your personal data to try to ensure that you are getting the benefit of the best possible products and services from us.

We may need to use personal data collected from you to investigate issues or to settle disputes with you because it is in our legitimate interests to ensure that issues and disputes get investigated and resolved in a timely and efficient manner.

We may need to use your personal data to comply with any applicable laws and regulations, court orders or other judicial process, or the requirements of any applicable regulatory authority. We do this not only to comply with our legal obligations but because it may also be in our legitimate interest to do so.

Our webpages and emails may contain web beacons or pixel tags or any other similar type of data analysis tools that allow us to track receipt of correspondence and count the number of users that have visited our webpage or opened our correspondence. We may aggregate your personal data (such as trading history) with the personal data of our other clients on an anonymous basis. If your personal data is not in an anonymized form, we may continually evaluate that personal data to ensure that the products and services we provide are relevant to the market.

We may use your personal data to send you marketing communications by email, phone, SMS or other methods (such as social media channels) to ensure that you are kept up to date with our latest products and services. We will not disclose your information to any outside parties that may allow them to directly market to you.

We may use your personal data for internal business and research or record keeping purposes. Such processing is in our own legitimate interests and is required in order to comply with our legal obligations. This may include any communications that we have with you in relation to the services and products we provide to you. We will also keep records to ensure that you comply with your contractual obligations pursuant to the agreement governing our relationship with you.

Often the law requires us to advise you of certain changes to products or services or laws. We may need to inform you of changes to the terms or the features of our products or services. We need to process your personal data to send you these legal notifications. You will continue to receive this information from us even if you choose not to receive direct marketing information from us.

If you enter any of our premises we may record your image on our CCTV for security reasons. We may also take your details to keep a record of who has entered our premises on any given day. It is in our legitimate interest to do this to maintain a safe and secure working environment.

• Any companies under the MEX group of companies (each a “MEX Group Company”), meaning any of our related corporations including our ultimate holding companies and their respective subsidiaries may receive such information;
• Our associates and service providers, for business purposes, including third parties such as business service providers and specialist advisers who have been contracted to provide us with administrative, financial, legal, tax, compliance, insurance, research or other services;
• Business introducers with whom we have a mutual business relationship;
• Business parties, credit providers, courts, tribunals and regulatory authorities as agreed or authorised by law; and
• anyone authorised by you.

If the Company discloses your personal data to business parties, such as card or other payment processing companies or banks, in order to perform the services requested by clients, such third parties may store your information in order to comply with their legal and other obligations.
Clients accept and consent that the Company may, from time to time, analyze the data collected while visiting our Website(s) or by other means, such as questionnaires, for statistical purposes in order to improve the Company’s business activities.

Tracking systems used on the Company’s Website may collect your personal data in order to optimize the services provided to clients/potential clients. The Website collects information in the following ways:

By recognizing your device used to access and use the Company’s Website, we can provide you with the most appropriate version of our Website.

Logging certain behaviours on our Website enables the Company to track user action and therefore troubleshoot any issues that may occur.

Using your IP address helps us localize our Website content, which we provide to you based on your country, and improve your user experience on our Website.

Cookies are small pieces of data sent from our website(s) to your browser and stored on your computer’s hard drive when using our site(s), and they may include a unique identification number. The purpose of collecting this information is to provide you with a more relevant and effective experience on our website(s), including the presentation of our web pages according to your needs or preferences.
Cookies are frequently used on many websites on the internet, and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. You may not be able to access some parts of our website(s) if you choose to disable the cookie acceptance in your browser, particularly in your MyMultiBank account panel and other secure parts of our website(s). We therefore recommend you to enable cookie acceptance in order to benefit from all our online services.
Furthermore, we use cookies for re-marketing features in order to allow us to reach out to users who have previously visited our website(s) and have shown an interest in our products and services. Periodically, we may use third party vendors to display our ads over the internet to you, based on your previous use of our website(s). You can opt out this particular use of cookies at any time by visiting Google’s Ads Settings page and the DoubleClick opt-out page or as they later update those facilities.
The Company uses session ID cookies and persistent cookies. A session ID cookie expires after a set amount of time or when the browser window is closed. A persistent cookie remains on your hard drive for an extended time period. You can remove persistent cookies by following directions provided in your web browser's ‘Help’ file.
For further details about our cookie policy and how our cookies work, read our Cookies Policy.
Cookies are frequently used on many websites on the internet, and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. You may not be able to access some parts of our Website if you choose to disable the cookie acceptance in your browser, particularly in your MyMEX account panel and other secure parts of our Website. We therefore recommend you to enable cookie acceptance in order to benefit from all our online services.
Furthermore, we use cookies for re-marketing features in order to allow us to reach out to users who have previously visited our Website and have shown an interest in our products and services. Periodically, we may use third party vendors to display our ads over the internet to you, based on your previous use of our Website. You can opt out this particular use of cookies at any time by visiting Google’s Ads Settings page and the DoubleClick opt-out page or as they later update those facilities.
The Company uses session ID cookies and persistent cookies. A session ID cookie expires after a set amount of time or when the browser window is closed. A persistent cookie remains on your hard drive for an extended time period. You can remove persistent cookies by following directions provided in your web browser's ‘Help’ file.
For further details about our cookie policy and how our cookies work, read our Cookies Policy.

• A copy of the documents we used in order to comply with our customer due diligence obligations;
• Supporting evidence and records of transactions with you and your relationship with us

You have the right to request for a copy of the personal data which we hold about you, or information about the ways in which we use or disclose your personal data, by submitting your request in writing to our Data Protection Officer at the contact details provided below. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
We will respond as soon as reasonably possible. Should we not be able to respond within thirty (30) days from the date of your request, we will inform you in writing within thirty (30) days after receiving your request. If we are unable to provide you with any personal data, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

We will take all reasonable steps to make sure that your personal data remains accurate, complete and up-to-date. If the personal data we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If we have disclosed your personal data to others, we will let them know about the rectification where possible. You may inform us at any time that your personal details have changed by e-mailing us at [email protected]. The Company will change your personal data in accordance with your instructions. To proceed with such requests, in some cases we may need supporting documents from you as proof, i.e. personal data that we are required to keep for regulatory or other legal purposes.
We will respond as soon as reasonably possible. Should we not be able to respond within thirty (30) days from the date of your request, we will inform you in writing within thirty (30) days after receiving your request. If we are unable to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

You can ask us to delete or remove your personal data in certain circumstances such as if we no longer need it or you withdraw your consent (if applicable) provided that we have no legal obligation to retain that data. Such request will be subject to any retention limits we are required to comply with in accordance with applicable laws and regulations. If we have disclosed your personal data to others, we will let them know about the erasure where possible.

You can ask us to ‘block’ or suppress the processing of your personal data in certain circumstances such as if you contest the accuracy of that personal data or object to us processing it. It will not stop us from storing your personal data. We will inform you before we decide not to agree with any requested restriction. If we have disclosed your personal data to others, we will inform about the restriction if possible.

Under the General Data Protection Regulation (679/2016) or other applicable laws, you may have the right, in certain circumstances, to obtain personal data you have provided us with (in a structured, commonly used and machine readable format) and to re-use it elsewhere or ask us to transfer this to a third party of your choice.

You can ask us to stop processing your personal data, and we will do so, if we are:

• relying on our own or someone else’s legitimate interests to process your personal data except if we can demonstrate compelling legal grounds for the processing;
• processing your personal data for direct marketing; or
• processing your personal data for research unless we reasonably believe such processing is necessary or prudent for the performance of a task carried out in the public interest (such as by a regulatory or enforcement agency).

If you do not want us to use your personal data, you must inform the Company by sending an email to [email protected]. If you decide to do so, we may not be able to continue to provide information, services and/or products requested by you and we will have no liability to you in this respect.

The Company may disclose your personally identifiable information as required by applicable laws and regulations and if the Company believes that disclosure is necessary to protect our rights or to comply with other proceedings, courts, legal process served or pursuant to governmental, intergovernmental or other regulatory bodies. The Company is not liable for misuse or loss of personal data or otherwise on the Company’s website(s) that the Company does not have access to or control over. The Company will not be liable for unlawful or unauthorized use of your personal data due to misuse or misplacement of your passwords, negligent or malicious intervention or otherwise by you or due to your acts or omissions or a person authorized by you (whether or not that authorization is permitted by the terms of our legal relationship with you).

If you have any questions or concerns regarding this Privacy Policy, please e-mail our Data Protection Officer at [email protected].